Blocking and Allowing: After migrating to our new email service, we have noticed that some legitimate emails are being blocked by their SPAM filtering mechanism.
Many of these appear to be invoices coming from legitimate senders; unfortunately, there have been so many “bogus” invoices sent out as phishing attempts or other scams and they look legitimate, but they are blocked out of an abundance of caution.
You can choose to Block or Allow email messages on a “Per Sender” basis—the following steps should be your guide.
To allow or block a sender, subscribers should log into their webmail account: https://webmail.runestone.net with their email address and password. 1.On the Preferences tab 2. Click the Mail option on the left side of the page 3. Scroll down to the Spam Mail Options section 4. Add or Remove email addresses to the Block or Allow sections 5. Be sure to click the Save button to lock in your choice Discussion: This is best used to block or allow individual email addresses. If you wish, you can block or allow an entire “Domain” (the part after the ‘@’ symbol. However, think twice before you actually do that… If you allow “gmail.com” then our servers won’t block *anything* from any gmail addresses. Conversely, if you block, say, “yahoo.com” then you should not see *anything* from any Yahoo mail addresses. SO… use with caution.
The next we discuss the “Trusted Sender” option.
Trusted Senders: These are senders from whom you wish to see graphics (pictures, drawings, etc.) without having to click to “allow” every time. 1. On the Preferences Tab 2. Locate the “Trusted Addresses” item (Left-hand-side) 3. Type an email address 4. Click the Add button (Items can also be ‘Removed’ with the ‘Remove button… 5. Click the Save button to lock in your changes Discussion: You can add a domain name (the part after the @ symbol) as well but this should not be used for most situations… The reason is that if you just put in the domain name, like gmail.com for instance, then any email coming from ANYONE with a gmail address (or who claims to have a gmail address) will have their graphics displayed without warning… Probably not what you wanted!
If you have questions about these procedures, please call us!
